Payment Terms

At Indian Papad, we aim to make your shopping experience seamless and secure. Please review our payment terms below:

1. Placing an Order

• Browse our website and note the product names/IDs you wish to purchase.

• Send the list to us via WhatsApp at +91 9999078022.

• We will confirm product availability, share the total amount (including applicable shipping charges), and guide you through the payment process.

2. Accepted Payment Methods

• We accept payments via:

  • UPI (Unified Payments Interface)

  • QR Code

  • Mobile Number-linked UPI IDs

• After completing the payment, please share the payment screenshot on WhatsApp for instant order confirmation.

3. Secure Transactions

• We do not store any financial data. All transactions are processed securely through UPI platforms.

• Your payment information is always safe with us.

4. Order Confirmation

• Once payment is confirmed, we will process your order and share the tracking details via WhatsApp.

• For orders with free shipping in Noida, delivery will be made within 48 hours. For other cities, delivery will take 3-4 business days after dispatch.

5. Zero-Risk Shopping

• We offer zero-risk returns, transparent processes, and secure payments to ensure your complete satisfaction.

• Our products are sourced directly from suppliers and manufacturers, ensuring the best quality at the lowest prices.

6. Important Notes

• Please ensure the payment screenshot is shared promptly to avoid delays in order processing.

• For any questions or assistance, feel free to contact us at:

  • WhatsApp: +91 9999078022

  • Email: indianpapadsupport@gmail.com

Shipping Policy

At Indian Papad, we aim to deliver your orders as quickly and efficiently as possible. Please review our shipping policy below for details:

1. Free Shipping in Noida

• We offer free shipping in selected areas of Noida.

• Orders are delivered within 48 hours from the time of order confirmation.

• If you are unsure whether your area qualifies for free shipping, please contact us before placing your order.

2. Shipping to Other Indian Cities

• Orders are shipped within 2 business days from the time of order confirmation.

• The expected delivery time is 3-4 business days, depending on your location.

• Shipping charges will apply and will be clearly communicated to you before payment. No hidden costs!

• If you have any questions about shipping costs, feel free to reach out to us before placing your order.

3. Tracking Your Order

• Once your order is dispatched, we will share the tracking information via WhatsApp.

• You can use this information to track your order’s journey in real-time.

4. Delays in Delivery

• While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as logistics issues, weather conditions, or other external factors.

• In case of a delay, we will proactively update you and offer a discount on your next order as a token of our apology.

5. Important Notes

• Delivery timelines are estimates and may vary depending on factors beyond our control.

• Please ensure your shipping address is accurate and complete to avoid delays or failed deliveries.

• For any questions or concerns regarding shipping, feel free to contact us at:

  • WhatsApp: +91 9999078022

  • Email: indianpapadsupport@gmail.com

Return and Refund Policy

At [Your Company Name], we strive to provide the best quality products and ensure a seamless shopping experience. However, in case of any issues, please review our return and refund policy below:

1. Damaged Product in Transit

• Please notify us within 24 hours of delivery by contacting us via WhatsApp or email.

• Share clear images and/or videos of the packaging and the damaged product as requested by our support team.

• We will arrange for a free replacement of the damaged product within 7 business days.

• If your order contains multiple items, only the damaged product will be replaced.

2. Missing Product in Your Order

• Notify us within 24 hours of delivery by contacting us via WhatsApp or email.

• An unboxing video of the package is mandatory to process any claims for missing products. Claims without an unboxing video will not be entertained.

• We will either:

  • Send the missing product to you immediately, OR

  • Process a refund if the product is unavailable at the time.

• Refunds will be issued as per the mutual agreement between you and our support team.

3. Product Quality or Variations

• All our products are sourced directly from suppliers and manufacturers. Minor variations in color, texture, or design are inevitable and do not qualify for returns or refunds.

• If you receive a spoiled or defective product, please contact us within 24 hours of delivery with images/videos, and we will work with you to find the best possible solution.

4. Free Shipping in Noida

• If you are not satisfied with your order, you may:

  • Return it on the spot for an instant replacement or full refund, OR

  • Keep the product for your use as per our agreement.

• Your satisfaction is our priority, and we will ensure a hassle-free resolution.

5. Shipping Charges (Outside Noida)

• For orders outside Noida, return shipping costs will be borne by the customer unless the return is due to a damaged or missing product (as per points 1 and 2 above).

• Refunds or replacements will be processed once the returned product is received and inspected by our team.

General Terms

• All return and refund requests must be initiated within 24 hours of delivery.

• Products must be in their original packaging and unused for returns to be accepted.

• Refunds will be processed within 7-10 business days after approval and will be credited to the original payment method.

This website does not collect personal information about you when you visit the site. You can browse the site without revealing any personal details unless you choose to provide such information voluntarily.

Site Visit Data

We do not identify individual users or track their browsing activities unless required by law enforcement agencies through a valid warrant.

When you visit the https://www.indianpapad.com/, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement. 

Cookies

Cookies are small pieces of software code that websites send to your browser for tracking purposes. This website does not use cookies.

Email Management

Your email address will only be recorded if you choose to send a message. It will only be used for the purpose for which you have provided it and will not be added to a mailing list. Your email address will not be used for any other purpose, and will not be disclosed, without your consent.

Contact Number and Whatsapp Number Management

Your contact number or whatsapp number will only be recorded if you choose to send a message. It will only be used for the purpose for which you have provided it and will not be added to a contact list. Your contact number or whatsapp number will not be used for any other purpose, and will not be disclosed, without your consent.

Collection of Personal Information

If you are asked for any other Personal Information you will be informed how it will be used if you choose to give it. If at any time you believe the principles referred to in this privacy statement have not been followed, or have any other comments on these principles, please notify us through the contact us page.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Note: The use of the term "Personal Information" in this privacy statement refers to any information from which your identity is apparent or can be reasonably ascertained.

Global Shipping Policy

At Indian Papad, we are excited to bring our high-quality, affordable products to customers worldwide! While we are currently finalizing our international delivery options, here’s what you need to know:

1. Coming Soon: Global Shipping

We are working hard to launch global shipping soon! This will allow us to deliver our products to your doorstep, no matter where you are. Follow us on WhatsApp for the latest updates on international shipping availability and launch dates.

2. Pre-Orders and Special Requests

If you have a specific product in mind that you’d like us to ship internationally, let us know via WhatsApp at +91 9999078022. We’ll do our best to source the product for you and provide details on pricing, shipping costs, and delivery timelines.

3. Shipping Costs and Delivery Timelines

Once global shipping is launched, shipping costs will vary based on your location and the weight of the package, let us know via WhatsApp at +91 9999078022.

Delivery timelines will depend on your country and the shipping method chosen. We will provide an estimated delivery date at the time of order confirmation.

4. Customs and Import Duties

For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country.

These charges are not included in the product price or shipping cost and will be payable by the recipient upon delivery.

For any questions or special requests, feel free to reach out to us at:

WhatsApp: +91 9999078022

Email: indianpapadsupport@gmail.com

For Free Delivery Orders in Delhi NCR

Prepaid Orders: Prepaid orders placed via WhatsApp can be cancelled within 24 hours of placing the order. We will process a full refund of the amount paid.

Rescheduling Delivery: If you are unavailable at the delivery address on the scheduled date and time, we recommend rescheduling the delivery instead of cancelling the order. Please inform us at least 3-6 hours before the scheduled delivery time, and we will arrange a new delivery slot based on mutual convenience.

COD Orders: For Cash on Delivery (COD) orders, a confirmation call will be made 3-6 hours before the scheduled delivery time.

For Outside Orders with Shipping Charges

Prepaid Orders: Prepaid orders placed via the website or WhatsApp cannot be cancelled. However, you may request a delay in shipping within 24 hours of placing the order. Please contact our customer support at whatsapp +91 9999078022 or indianpapadsupport@gmail.com to arrange this.

COD Orders: For Cash on Delivery (COD) orders, a confirmation call will be made before shipping. Once the order has been shipped, it cannot be cancelled.

Refunds will be processed within 2-4 business days. For any questions or assistance, please contact our customer support at Whatsapp +91 9999078022 and indianpapadsupport@gmail.com.